Your Richroyal account is managed by the operator. This portal provides guidance on signing in, recovering access, and resolving common issues, but only the operator can restore, verify, or unblock an account.
Signing in to your account
Follow these steps to reach your account:
- Open the operator's own site in your browser.
- Locate and click the sign-in button.
- Enter the email address you used at registration.
- Enter your password.
- Confirm to access your account.
No account yet? Registration takes place at the operator's site too.
What to do when sign-in fails
Most failures stem from a small handful of causes:
- Wrong credentials – Check your email address and password are exactly as set at registration. Passwords are case-sensitive.
- Caps Lock active – Turn it off and try again.
- Unverified account – The operator may require identity documents before granting full access. Check your inbox for a verification request.
- Self-exclusion in force – If you set a cooling-off period or permanent exclusion, the account stays closed for that duration. Contact the operator's support for help, not to bypass it.
- Browser session expired – Clear your browser's cache and cookies, then try signing in again.
Resetting a password the safe way
Request a reset link through the operator's own password-recovery route. The link arrives by email at the address you registered with.
If that email address is no longer reachable, contact the operator's support team directly. They will ask for proof of identity before granting access to the account.
Holds, checks and self-exclusion
An account may be temporarily inaccessible for several reasons:
| Cause | What happens |
|---|---|
| Verification pending | Access restricted until documents are reviewed. You have 30 days to provide them after the request is made. |
| Inactivity | If an account remains inactive for 180 days, a 5 EUR monthly fee applies. |
| Self-exclusion | The account stays closed for the period you set. Early reopening is not available. |
| Duplicate account detected | All winnings are voided and the duplicate account is permanently closed. |
The operator enforces one account per person, household, address, phone number, email, and IP address.
How access works on a phone
Sign in through the operator's site in your mobile browser. The account and password are the same as on desktop.
The operator does not publish information about a dedicated app, so access happens through the browser.
Support channels
The operator's support team is reachable around the clock via Live Chat and Email at [email protected].
Before contacting them, have this information ready:
- The email address registered to your account.
- When the problem started.
- The exact message or error shown on screen.
For complaints, write to [email protected] with "COMPLAINT" in the subject line, your username, full registered name, and a detailed summary including specific dates and times. The Complaints Resolution Committee will respond within 10 days.
Keeping access safe
Sign in only at the operator's own address – typed into your browser or reached through a bookmark. Never follow a link in an email or message, even if it looks legitimate.
Use a password unique to this account, not shared with other sites. On a shared device, sign out after every session.
This site is for players aged 18 and over (18+). Gambling is entertainment, not an obligation. Free, confidential support is available at BeGambleAware.org.