Richroyal handles deposits and withdrawals through cards, bank transfers and e-wallets, with VIP status determining how much you can take out at once. The financial department processes requests within 96 business hours during weekday office hours, and you can hold up to three pending withdrawals on your account at any time.
Processing times and what the wait depends on
Withdrawal requests are worked through within 96 business hours after you submit them, or 96 business hours after your last withdrawal was paid out. The financial department operates 6 AM to 5 PM GMT, Monday to Friday — that 11-hour daily window means 96 business hours equates to nearly nine full business days.
The operator allows a maximum of three pending withdrawals on your account at any time. Once approved, the money moves through your chosen payment route — typically reaching cards and e-wallets faster than bank transfers, though specific timings per method are not published.
First withdrawals take longer because identity verification must clear before any payout is processed. Document review usually completes within ten days after you provide everything requested.
Limits and what you'll be charged
Your VIP level sets your withdrawal ceilings. The operator publishes these caps across multiple currencies; EUR figures are shown here.
| VIP Level | Per Transaction | Per Day | Per Month |
|---|---|---|---|
| Level 1 | 500 EUR | 500 EUR | 7,000 EUR |
| Level 2 | 1,000 EUR | 2,000 EUR | 25,000 EUR |
| Level 3 | 1,000 EUR | 3,000 EUR | 30,000 EUR |
| Level 4 | 1,500 EUR | 4,000 EUR | 50,000 EUR |
| Level 5 | 1,700 EUR | 5,000 EUR | 75,000 EUR |
VIP status is determined by your activity over the 90 days before a withdrawal request. If you do not place bets for a single month, your status automatically drops to the lowest level.
We enforce an unusual rule: you must wager at least 20 EUR within the calendar month of any withdrawal request, or we reserve the right to decline it. All deposited funds must also be wagered at least once before withdrawal. If your wager is less than your deposit amount, we may cancel winnings and keep a 10% commission (minimum 0.5 EUR) as payment expenses, or 15% if you funded the account via bank card or bank transfer.
Accounts inactive for 180 days are charged 5 EUR per month.
Banking at this operator
We accept credit and debit cards, bank transfers, and e-wallets, though specific brands are not published. The operator reserves the right to define minimum and maximum deposit sums at its discretion — no fixed figures are stated.
For credit card deposits, we may pay withdrawal requests up to the total deposited amount as refunds against purchases made. All bonuses and winnings are deducted before calculating any refund.
Deposit options
Funding methods include cards, transfers and digital wallets. The operator does not publish which specific services or coins are supported, nor does it state a minimum deposit amount.
Deposits credit immediately in most cases. If you request a refund, it may be considered in exceptional circumstances if asked for within 24 hours of the transaction, but no refund can be processed once the deposit or its bonus has been used to place a bet. If identity documents are not provided within 30 days of a refund request, the refund is not processed, the account is closed, and funds are forfeited.
Cashing out
To request a withdrawal:
- Log in and navigate to the cashier or withdrawals section.
- Select your preferred payout method from those available to your account.
- Enter the amount you wish to withdraw, staying within your VIP tier's limits.
- Submit the request — if this is your first withdrawal, identity verification must clear before processing begins.
You can have up to three pending requests at once. The 96-business-hour clock starts when you submit, or 96 business hours after your previous withdrawal was paid out if you are making back-to-back requests.
The documents you'll be asked for
We require properly certified ID, proof of residence, and proof of ownership and transaction histories of the payment methods you use — including bank or card statements. Additional verification may be carried out via phone calls, face verification, or other means.
You have 30 days to provide requested documents after we ask for them. Documents are usually verified within ten days once everything is submitted in full. First withdrawals cannot proceed until this check clears.
Refunds are generally not offered, but may be considered in exceptional circumstances if requested within 24 hours of the transaction. No refund can be performed after the deposit or associated bonus has been used to place a bet. We endeavour to respond to refund requests within ten business days. If identity documentation is not provided within 30 days of a refund request, the refund is not effected, the account is closed, and funds are forfeited.
When a payout is late or refused
The most common reasons a withdrawal is held or declined:
- You have not wagered at least 20 EUR within the calendar month of the request.
- Your deposit has not been rolled over at least once.
- Verification documents are incomplete or still under review.
- You have three pending withdrawals already on the account.
- The amount exceeds your VIP tier's limits.
If a payout is delayed beyond the stated window or declined without clear reason, contact our support team with your transaction date, the amount, and the method you chose. Only the operator's financial department can investigate account-specific cases — have your account username and registered email ready when you write in.
In case of software malfunctions or erroneous transactions, we have the right to write off incorrectly accrued funds and undertake to refund incorrectly written-off amounts within 30 days of detection. Mistakenly credited funds remain our property; if withdrawn, they are considered a debt to us.
Gambling is entertainment, not a route to income. We want your experience to stay enjoyable — if it stops feeling that way, free and confidential support is available at BeGambleAware.org and the National Gambling Helpline on 0808 8020 133.
Access to this site is restricted to persons aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.